Terms and conditions

Arrival and departure:

Due of the excursion program, arrival must be on a Monday.

For stays of 7 (or 14) days, you arrive on a Monday and leave on the following (or second following) Monday. If you choose a 5 day stay, you will also arrive on a Monday but you will leave on the following Saturday.

If you arrive by airflight and you need us to pick you up at one of the local airports in Phalaborwa or Hoedspruit, you must state exactly which of the two airports you are arriving at, as well as the time of your arrival. The same goes for your departure airport and time. If your itínerary is changed, you are required to notify us well in advance, otherwise we may be waiting for you at the wrong place/time or we are not there when you arrive.  

Transfer to/from the local airport in Phalaborwa and Hoedspruit at the aggreed time is included in the rate for the stay at Mpala.

Our rangers pick up and bring guests arriving/departing from the local airport in either Hoedspruit (HDS) or Phalaborwa (PHW), with the midday flight.

Guests arriving Mondays to Phalaborwa will be picked up at 12.55 (time subject to adjustment if the airline company change its flight schedule). Please note that we do not arrange transfer to/from the early morning and the late afternoon flights.

Guests arriving Mondays to Hoedspruit will be picked up at 10.50, 12.35 or 14.00 (times subject to adjustment if the airline change its flight schedule).

Please note that due to the long transfer we are unfortunately not able to drive back to the lodge immediately if we have guests arriving with the later flight. Should this happen the ranger will make you company in the airport cafe on hold for the next arrival. We trust you will enjoy the company of the ranger for this short wait.

Guests departing will be taken to the airport well in advance of the departure time to avoid beeing late yo the schedules flight time (for excample, elephants may have overturned at large tree across the road, which the ranger must first move).

For departures from Phalaborwa on Mondays and Saturdays we bring guests well in advance of the flight departure time which is at 13.15.

For departures from Hoedspruit on Mondays and Saturdays we bring guests well in advance of the flight departure time which is at 11.20, 13.05 and 14.30 (times subject to adjustment if the airline company change its flight schedule). Please note that upon departure from Hoedspruit, the transfer depart from Mpala in relation to the earliest time for guests to fly on that day. Therefore, you may have a slightly longer wait time at the airport before your departure flight time. 

If you are arriving by car, we advise you to call the lodge on 083 654 0883 a few hours before your arrival to get instructions for the final strech of the road. We recommend that we meet you at the nearby petrol station at the main road close to Mica, where our ranger then will meet you and guide you through the nature reserve to Mpala, as it is not safe for you to drive yourself because there are elephants and the other of the Big 5 game on the roads. If you drive a rental car we advise you to return the car at the rental office in Hoedspruit airport and we will pick you up there as described above for the airflight arrivals.

Your room will be available to you from 2 pm on day of arrival.

Your room is at your disposal until 10 am on the day of departure. In order to have the room ready to receive the following guests, we need the room to be vacated. Should your departure from Mpala be later than 10 am, we welcome you to enjoy your time on the terrace of the Main House overlooking the river, relaxing and perhaps planning for your next visit to Mpala. 

Upon arrival, you are obliged to accept and sign the Mpala Safari Lodge indemnity terms of residence, in which you acknowledge that it is associated with certain risks and at your own risk to stay and be in the wild African nature. This is a common requirement of lodges in South Africa. 

 

Children and extra beds:

Mpala Safari Lodge accepts children from age 6+. Groups that book the entire lodge can choose to disregard the age limit, but at parents/guests’ own risk.

There is the possibility of one extra bedding in the parents’ room on a luxury lounge bed for children up to age 14. However, no discounts are given for children or extra beds.

In nature reserves with Big 5 in South Africa the children must be at least 12 years to participate on a bush walk.

To drive its own ATV, the child must be at least 14 years and be able to handle the vehicle.

 

Payment:

If booking earlier than 45 days prior to arrival, a 25% deposit of the total amount of the booking must be paid. Payment is made online by credit card.

When you book online you will automatically receive an email confirming your payment as well as an email confirming your booking. On this booking confirmation, there is a link to your account, that you must use when you pay the balance by credit card.

The balance must be paid no later than 45 days prior to the arrival date.

However, if a booking less than 45 days prior to arrival, the full amount of the booking must be paid at one time online by credit card.

Payment must be made free of bank charges for Mpala Safari Lodge by one (the full amount) or two (first the deposit and then the balance) online by credit card or by bank transfers to the bank account of Mpala Safari Lodge headoffice in Denmark:

  • Bank: Danske Bank A/S
  • Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark.
  • Registration no. 3001
  • Bank account no: 3001 393839
  • SWIFT: DABADKKK
  • IBAN: DK45 3000 3001393839  

Upon payment, you thereby confirm to have read, made known and accepted our Terms and Conditions as well as our programme and pricelist and other on our web page mpala-lodge.com stated facts and conditions and policies.

Online payment by credit card may result in a transaction fee from your bank or the credit card issuer. Such transaction fees is accrued to the bank and/or credit card issuer. Please note that such a fee ads to your payment by credit card for beverages and any extra trips and souvenirs at Mpala Safari Lodge.

In the absence of payment of one or more rates, Mpala Safaris may consider your booking canceled.  Please read the cancellation policy.  

 

Cancellations:

General cancellation policy:

  • By cancellation the deposit is non-refundable.
  • By cancellation less that 45 days prior to the date of arrival, the entire amount paid is forfeited and non-refundable.
  • Mpala Safaris reserves the right to cancel a booking/reservation if payment of a rate is not made in due time, without refunding the amount paid.

If you want to cancel your booking/reservation please send us an email on pg@mpala.dk or log-in on our booking site on mpala.dk by using the username and the code word that you have received from us by email when you finished your booking. After cancelling you will recieve confirmation by email.

 

Rates and currency:

The terms of rates and currency are the following:

  • All prices in the booking system are calculated based on a price in Danish currency DKK (Danish Kroner – crowns). For all currencies other than DKK, the prices shown is a conversion based on the daily exchange rate following The Danish National Bank. This is the reason why the prices of the booking may vary from the prices shown on the web page.
  • Mpala Safari Lodge takes reservation against any errors in the shown prices. Mpala Safari Lodge reserves the right to make corrections of errors pleading our official pricelist.

 

Force Majeure:

Mpala Safaris reserve the right to cancel all bookings at any time in case of force majeure (war-like actions, strike, natural disasters and other events not influenced by us). In case of cancellation occuring before arrival by force majeure, Mpala Safaris will refund the entire amount paid. No further demands for compensation or refund can be made. Mpala Safaris reserve the right to make changes to the tour program which are necessitated by force majeure, as well as cancelling the visit to the village school in case the school may choose to close for holidays or other reasons.

Questions?

Cookie- og datapolitik

Cookies and Privacy Policy

COOKIES AND PRIVACY POLICY

This website is provided and controlled by Mpala Safaris with the head office in Denmark at Landsbyen 5, DK-2970 Horsholm, Denmark, CVR no.: 26 35 75 35 . Contact: Per Grunert, director. Email: pg@mpala.dk

Scope

Mpala Safaris understands and respects the importance of the privacy of our visitors of our websites. This Privacy Policy sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us. If you do not agree with the terms herein, please do not use this website and delete the cookies placed by the website. Please read the following information carefully.

Cookies

Our websites use cookies to distinguish you from other users. A cookie is a small text file, which is stored on your computer in order to recognize your computer at recurring visits. The cookie may transmit information via your browser with a purpose of authenticating or identifying the computer (via e.g. the IP address) or the user. Cookies may contain information such as registration data and user preferences. When a server receives a request from a computer which stores a cookie from the website, the server is able to use the information stored in the cookie in combination with the information stored on the server. A cookie cannot collect information from your computer and cannot carry any vira or other damaging files.

Some of these cookies are essential to make this Site work properly, to allow you to make your booking, and to enable us to fulfil your purchase requests.  Other types of cookie help us to provide you with a good experience when you browse our Site, allow us to improve our Site or the way we provide our service to customers, or are used to provide you with information or offers from Mpala Safaris or third parties that may be of interest to you.

On-Site advertising and behavioural advertising:  Web publishers, advertisers and ad networks use cookies and data to optimise advertising effectiveness.  For some of our partner offers, we tailor advertising offers based on what you have searched for on our Site, to make it relevant to you.

The following third parties store the following cookies on this website:

AdRoll: As you browse www.mpala-lodge.com, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.mpala-lodge.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Google Analytics (provided by Google Inc.) to enable us a) to perform statistical analyses of e.g. number of visitors, information on gender, age, location, interests and the like to learn about our visitors and b) to improve the website friendliness and usability, e.g. on the basis of website traffic measurements
Addthis (provided by AddThis, Inc.) to enable the visitors of our website to use social media features, like sharing, sending or recommending pages to others
Youtube (provided by YouTube LLC.) to store session preferences (e.g. language) and suggest other content based on your previous uses (only activated when you are logged in to Youtube when visiting our website and only when clicking the YouTube button)

Facebook (provided by Facebook, Inc.) to identify users logged in to Facebook for the purpose of sharing content on Facebook (only when you are logged in to Facebook when visiting our website and only when clicking the Facebook button)

You may delete cookies if you no longer wish to store them on your computer. However, please note that the high quality of our website may be reduced as a consequence thereof. Please refer to the help guide for your browser for further guidance.

For Internet Explorer, a help guide is available here
For Mozilla, a help guide is available here
For Chrome, a help guide is available here
For Safari, a help guide is available here

PLEASE NOTE: if you choose to use this Site without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.

 

DATA PROTECTION AND PRIVACY

Information we may collect from you

 

We may collect and process the following data about you: Information that you provide in order to make a booking or purchase any other services via this Site.

If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use. Details of transactions you carry out through this Site and of the fulfilment of your bookings.

Details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access. If you contact us, we may keep a record of your email or other correspondence.

IP addresses

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

Transmission of your personal data

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our Site is presented in the most effective manner for you and for your computer.
To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To provide you with information and offers that we or selected third parties feel may interest you.

 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you.  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data for marketing purposes, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

 

Disclosure of your information

We may disclose your personal information to any member of our Group, which means Grunert Investments (Pty) Ltd who is the legal owner of Mpala safari Lodge, our ultimate holding company and its subsidiaries, to relevant third parties who will supply the travel arrangements or other services you request, and to relevant third parties for the purpose of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by ticking/unticking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by writing to:  Per Grunert, director, at email pg@mpala.dk or by sms/cell phone to +45 21 42 49 06

Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties.  If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites.  Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We reserve the right in our sole discretion to amend and/or delete this privacy and cookie policy at any time without providing prior notice to you. We will post the at any time current version of this privacy and cookie policy on the website.

Contact details

If you have any questions or comments or wish to exercise your rights under applicable legislation, please contact Per Grunert, director by emailing to pg@mpala.dk