Terms and conditions
Arrival and departure:
Due of the excursion program, arrival must be on a Monday.
For stays of 7 (or 14) days, you arrive on a Monday and leave on the following (or second following) Monday. If you choose a 5 day stay, you will also arrive on a Monday but you will leave on the following Saturday.
If you arrive by airflight and you need us to pick you up at one of the local airports in Phalaborwa or Hoedspruit, you must state exactly which of the two airports you are arriving at, as well as the time of your arrival. The same goes for your departure airport and time. If your itínerary is changed, you are required to notify us well in advance, otherwise we may be waiting for you at the wrong place/time or we are not there when you arrive.
Transfer to/from the local airport in Phalaborwa and Hoedspruit at the aggreed time is included in the rate for the stay at Mpala.
Our rangers pick up and bring guests arriving/departing from the local airport in either Hoedspruit (HDS) or Phalaborwa (PHW), with the midday flight.
Guests arriving Mondays to Phalaborwa will be picked up at 12.55 (time subject to adjustment if the airline company change its flight schedule). Please note that we do not arrange transfer to/from the early morning and the late afternoon flights.
Guests arriving Mondays to Hoedspruit will be picked up at 10.50, 12.35 or 14.00 (times subject to adjustment if the airline change its flight schedule).
Please note that due to the long transfer we are unfortunately not able to drive back to the lodge immediately if we have guests arriving with the later flight. Should this happen the ranger will make you company in the airport cafe on hold for the next arrival. We trust you will enjoy the company of the ranger for this short wait.
Guests departing will be taken to the airport well in advance of the departure time to avoid beeing late yo the schedules flight time (for excample, elephants may have overturned at large tree across the road, which the ranger must first move).
For departures from Phalaborwa on Mondays and Saturdays we bring guests which is at 13.15.
For departures from Hoedspruit on Mondays and Saturdays we bring guests which is at 11.20, 13.05 and 14.30 (times subject to adjustment if the airline company change its flight schedule). Please note that upon departure from Hoedspruit, the transfer depart from Mpala in relation to the earliest time for guests to fly on that day. Therefore, you may have a slightly longer wait time at the airport before your departure flight time.
If you are arriving by car, we advise you to call the lodge on 083 654 0883 a few hours before your arrival to get instructions for the final strech of the road. We recommend that we meet you at the nearby petrol station at the main road close to Mica, where our ranger then will meet you and guide you through the nature reserve to Mpala, as it is not safe for you to drive yourself because there are elephants and the other of the Big 5 game on the roads. If you drive a rental car we advise you to return the car at the rental office in Hoedspruit airport and we will pick you up there as described above for the airflight arrivals.
Your room will be available to you from 2 pm on day of arrival.
Your room is at your disposal until 10 am on the day of departure. In order to have the room ready to receive the following guests, we need the room to be vacated. Should your departure from Mpala be later than 10 am, we welcome you to enjoy your time on the terrace of the Main House overlooking the river, relaxing and perhaps planning for your next visit to Mpala.
Upon arrival, you are obliged to accept and sign the Mpala Safari Lodge indemnity terms of residence, in which you acknowledge that it is associated with certain risks and at your own risk to stay and be in the wild African nature. This is a common requirement of lodges in South Africa.
Children and extra beds:
Mpala Safari Lodge accepts children from age 6+. Groups that book the entire lodge can choose to disregard the age limit, but at parents/guests’ own risk.
There is the possibility of one extra bedding in the parents’ room on a luxury lounge bed for children up to age 14. However, no discounts are given for children or extra beds.
In nature reserves with Big 5 in South Africa the children must be at least 12 years to participate on a bush walk.
To drive its own ATV, the child must be at least 14 years and be able to handle the vehicle.
If booking earlier than 45 days prior to arrival, a 25% deposit of the total amount of the booking must be paid. Payment is made online by credit card.
When you book online you will automatically receive an email confirming your payment as well as an email confirming your booking. On this booking confirmation, there is a link to your account, that you must use when you pay the balance by credit card.
The balance must be paid no later than 45 days prior to the arrival date.
However, if a booking less than 45 days prior to arrival, the full amount of the booking must be paid at one time online by credit card.
Payment must be made free of bank charges for Mpala Safari Lodge by one (the full amount) or two (first the deposit and then the balance) online by credit card or by bank transfers to the bank account of Mpala Safari Lodge headoffice in Denmark:
- Bank: Danske Bank A/S
- Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark.
- Registration no. 3001
- Bank account no: 3001 393839
- SWIFT: DABADKKK
- IBAN: DK45 3000 3001393839
Upon payment, you thereby confirm to have read, made known and accepted our Terms and Conditions as well as our programme and pricelist and other on our web page mpala-lodge.com stated facts and conditions and policies.
Online payment by credit card may result in a transaction fee from your bank or the credit card issuer. Such transaction fees is accrued to the bank and/or credit card issuer. Please note that such a fee ads to your payment by credit card for beverages and any extra trips and souvenirs at Mpala Safari Lodge.
In the absence of payment of one or more rates, Mpala Safaris may consider your booking canceled. Please read the cancellation policy.
General cancellation policy:
- By cancellation the deposit is non-refundable.
- By cancellation less that 45 days prior to the date of arrival, the entire amount paid is forfeited and non-refundable.
- Mpala Safaris reserves the right to cancel a booking/reservation if payment of a rate is not made in due time, without refunding the amount paid.
If you want to cancel your booking/reservation please send us an email on firstname.lastname@example.org or log-in on our booking site on mpala.dk by using the username and the code word that you have received from us by email when you finished your booking. After cancelling you will recieve confirmation by email.
Rates and currency:
The terms of rates and currency are the following:
- All prices in the booking system are calculated based on a price in Danish currency DKK (Danish Kroner – crowns). For all currencies other than DKK, the prices shown is a conversion based on the daily exchange rate following The Danish National Bank. This is the reason why the prices of the booking may vary from the prices shown on the web page.
- Mpala Safari Lodge takes reservation against any errors in the shown prices. Mpala Safari Lodge reserves the right to make corrections of errors pleading our official pricelist.
Mpala Safaris reserve the right to cancel all bookings at any time in case of force majeure (war-like actions, strike, natural disasters and other events not influenced by us). In case of cancellation occuring before arrival by force majeure, Mpala Safaris will refund the entire amount paid. No further demands for compensation or refund can be made. Mpala Safaris reserve the right to make changes to the tour program which are necessitated by force majeure, as well as cancelling the visit to the village school in case the school may choose to close for holidays or other reasons.
Cookie- og datapolitik
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