Terms and conditions
Arrival and departure:
Due of the excursion program, arrival must be on a Monday.
Guests staying one (or two) weeks will arrive on a Monday and leave on the following (or second following) Monday. If you choose a 5 day stay, you will also arrive on a Monday but you will leave on the following Saturday.
Our rangers will pick up and bring arriving/departing guests at the local airport, either Hoedspruit (HDS) or Phalaborwa (PHW), on the midday flight.
Guests arriving Mondays will be picked up at PHW at 12.55 or HDS at 11.20 or 13.15 (times subject to adjustment if the airline changes its flight schedule).
Guests departing Mondays will be taken to the airport in PHW well in advance of the 13.15 departure time or to HDS for the 12.00 or 13.50 flights (times subject to adjustment if the airline changes its flight schedule).
Guests departing Saturdays be taken to the airport in PHW well in advance of the 12.55 departure time or to HDS for the 12.00 or 14.00 flights (times subject to adjustment if the airline changes its flight schedule).
Please inform to us when you book your stay if you arrive by airplane to either PHW or HDS and your arrival time as well as your departure flight scedule. Should your arrival plan be changes please remember to inform us in good time to give us a change to pick you up at the right place and the right time.
Transfer to/from Mpala and PHW or HDS is included in the accomodation rate.
If you arrange your own transport all the way to Mpala your rooms will be at your disposal from 13.00 at the arrival day. If you arrive by car we advise you to call us at Mpala on 083 654 0883 one hour before you arrive to get instructions for the last distance. We will be happy to come and meet you at a nearby place that we will guide you to so that you do not have to find your way through the nature reserve on your own.
Your rooms will be at your disposal undtil 10.00 at your departure day.
Please note that you must accept and sign our indemnity form upon arrival as it is customary at safari lodges in Big Five areas in South Africa.
Children and extra beds:
Mpala Safari Lodge accept children from age 6+. Groups of 12 persons can choose to disregard the age limit, but at guests’ own risk. An extra bed may be added to parents’ room (a luxury lounge bed); however, no discounts are given for children or extra beds. In nature reserves with Big 5 in South Africa the children must be at least 12 years to go on a bush walk.
A deposit of 25% of the total amount must be paid when you book (booking with shorter notice than 45 days to arrival please read below). Payment is online by way of creditcard.
When you book online you will automatically receive an email with confirmation of your payment as well as en email with your booking confirmation. On this booking confirmation you will find a link to online payment of the balance.
The balance must be paid to our bank account by way of creditcard or bank transfer no later than 45 days prior to arrival.
Booking made less than 45 days before arrival payment in full must be paid online by way of creditcard.
Payment must include all bank charges. Payment is transferred to the bank account of Mpala Safari Lodge headoffice in Denmark:
- Bank: Danske Bank A/S
- Address: Holmens Kanal 2-12, 1092 Copenhagen K, Denmark.
- Registration no. 3001
- Bank account no: 3001 393839
- SWIFT: DABADKKK
By payment you confirm to have read and accepted our Terms and Conditions as well as our programme.
Online payment by credit card may result in a transaction fee from your bank or the credit card issuer. Such a transaction fee goes to the bank and/orcredit card issuer. Please note that such a fee ads to your payment by credit card of drinks and extra trips at Mpala Safari Lodge.
Mpala Safaris reserve the right to cancel a booking if full payment is not made in due time without refunding the amount paid. Please read the cansellation policy.
General cansellation policy:
- By cansellation the deposit is non-refundable.
- By cansellation less that 45 days prior to the date of arrival, the entire amount paid is forfeited and non-refundable.
- Mpala Safaris reserve the right to cancel a booking if payment of a rate is not made in due time, without refunding the amount paid.
If you want to cansel your booking please log-in on our booking site on mpala.dk bu using the username and the code word that you have recieved from us by email when you finished your booking. After canselling you will recieve confirmation of your cansel by email.
Prices and currency:
The terms of prices and currency are the following:
- All prices in the booking system are calculated from the danish currency DKK (danish crowns – kroner). For all other currencies than DKK the shown value is converted from DKK based on the currency exchange day rate following The Danish National Bank.
- Invoicing takes place in the rate in DKK regardless the booking may have been made in another currency.
- Online payment is made in DKK.
- Mpala Safari Lodge takes reservation against any errors in the shown prices. Mpala Safari Lodge reserves the right to make corrections of errors pleading our official pricelist.
Mpala Safaris reserve the right to cancel all bookings at any time in case of force majeure (war-like actions, strike, natural disasters and other events not influenced by us). In case of cancellation occuring before arrival by force majeure, Mpala Safaris will refund the entire amount paid. No further demands for compensation or refund can be made. Mpala Safaris reserve the right to make changes to the tour program which are necessitated by force majeure, as well as cancelling the visit to the village school in case the school may choose to close.
Cookie- og datapolitik
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DATA PROTECTION AND PRIVACY
Information we may collect from you
We may collect and process the following data about you: Information that you provide in order to make a booking or purchase any other services via this Site.
If we ask you for your contact details for future marketing use, although you have the option to opt-out of such use. Details of transactions you carry out through this Site and of the fulfilment of your bookings.
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Uses made of the information
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If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data for marketing purposes, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Disclosure of your information
We may disclose your personal information to any member of our Group, which means Grunert Investments (Pty) Ltd who is the legal owner of Mpala safari Lodge, our ultimate holding company and its subsidiaries, to relevant third parties who will supply the travel arrangements or other services you request, and to relevant third parties for the purpose of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking/unticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to: Per Grunert, director, at email firstname.lastname@example.org or by sms/cell phone to +45 21 42 49 06
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If you have any questions or comments or wish to exercise your rights under applicable legislation, please contact Per Grunert, director by emailing to email@example.com